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FAQs

How am I able to place an order?

After you’ve discovered an item you'd like to purchase, click on the order button. Make sure you follow the guidelines on the order page. In the event that you are requesting more than one item, please utilise our “add to cart” feature. In-stock goods are usually sent 2-5 days after we get the ordering request.

What service do you use to process orders?

All orders requested on our site are handled and carried out through an approved Visa, MasterCard, American Express and PayPal procedure. At the point of offering the card information for a sale, if it has not expired and is valid, it will be pre-approved and charged when the processing is carried out.

What types of payment do you acknowledge?

We acknowledge and accept an extensive variety of payments including Visa, MasterCard, American Express and in addition PayPal.

How and Where do you ship your fridges from?

Our various refrigerator manufacturers ship exactly to the address you provide at checkout. This helps our customers save both time and cash and is the way we have the capacity to offer you such low costs.

Would you be able to ship to a P.O. Box address?

As of now, goods ordered can't be shipped to P.O. boxes.

When will you be able to process the order(s) I requested?

After we’ve successfully received your payment for the item(s) you ordered you will get an email confirming your payment after you have made a purchase. Next, your order request will be processed and forwarded out to our storehouse 2-5 business days after the transaction is complete.

When will you contact me to confirm my order requested?

If the product and/or item you requested has alternatives that weren’t outlined when making an order prior to shipping your order, a customer service agent from OzWineCoolers.com.au will email you the specifics of your order and estimated time of delivery. Additionally, all normal orders will always receive a confirmation email once your order ships. Please be sure to check your inbox or spam folder when checking for email receipt.

When will I be reached with regarding the delivery time?

24 hours after the product and/or item you requested has shipped, we will email you with your shipping details. This gives you the opportunity to effectively track the day by day progress of your order from our facility to your doorstep. For large (over 25kg) orders which include cargo shipping orders, our shipping organisation may call you beforehand about the shipping and delivery to arrange a helpful conveyance time for you and your schedule.

What do I do if my goods are harmed, damaged or faulty upon delivery?

We highly recommend that you thoroughly check the packaging of your item(s) when they arrive, if you sense any damage you ought to make note of it when signing the delivery form. On the off chance that your item(s) do arrive faulty or damaged, please send photographs to info@ozcoolers.com immediately (same day) and we will get in touch with you at the earliest opportunity to help you with an exchange. Please note we are resellers of the local brands.

How do I return a product?

Where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised, you can choose between a refund, exchange or credit. You (the customer) are liable for any shipping costs for BOTH directions (from the facility it was ordered from to you, and back to the stockroom). The total cost of the purchase price minus these fee charges and expenses will then be refunded or sent back to you when the facility processes your product(s) (item must be returned within 30 days, new, unused, and in original packaging). Refunds will only be provided to the same credit card that you utilised when putting in your order. Please note we are resellers of local brands.

Please, we advise that you quantify the vital space needed for your item before buying! Following our 30 day policy, we will help assist in a return only If the product is harmed, faulty or damaged and still under manufacturer's guarantee or manufacturer's warranty. The manufacturer's guarantees and manufacturer's warranty differ from 1-3 years. More information about the warranties can be found on the each product page.

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