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Shipping & Returns

Fridges will be made to kerbside locations only. It does not include negotiating lifts or stairs. Delivery does not include unpacking or positioning or assembling items.

We do not accept return items that have been used.  

If you need the product to be delivered inside of your premises contact us at info@ozcoolers.com.au. We will be happy to advise if an assisted delivery could be arranged for you.

Please ensure that products ordered will fit through doorways and into their premises. Please see product page for more information. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customer's responsibility.

How do I get shipping costs?

Add the item to cart. On the bottom of the cart page enter your state and postcode and click calculate, this will provide an estimate. Our delivery costs are very competitive and we will help you to get the lowest shipping costs possible. Enter your shipping address and we will calculate the delivered costs for you. 

What is our order process?

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item(s) are available for immediate shipment (within 48 hours), we will process the charges and submit the order for shipment. 

What should you do if you have any concerns about shipping?  

For a question about a specific order, please call us at 1800-837-688 or email at info@ozcoolers.com.au

On very rare occasions such as unexpected delays to the dispatch, we will contact you to advise.

Can I track my order? 

Yes, we will send you an email with tracking information after shipping has been confirmed by our supplier. 

Do I have to be at the premises when I receive my order?

Yes, you or someone else need to be at the address that you provided when the delivery arrives. Delivery hours are between 9 am and 5 pm (weekdays only). For most item(s) our freight team will contact you to make a booking for a delivery time. If there is no one to sign for the item(s) at the arranged time you will be charged a re-delivery fee.

How much does shipping cost?

Certain large, heavy or bulky items and deliveries to offshore/remote deliveries (including Tasmania) will attract higher delivery prices and delivery times will be longer, depending on the delivery location. Delivery prices and times for these items will be discussed for confirmation with the Customer after an Order has been placed.

How long does it take to my order to arrive?

Orders being delivered to Melbourne, Sydney, Brisbane and Adelaide take between 2-5 business days, Perth between 3-8 business days, and for the rest of Australia between 4-12 business days.

Next day delivery or express delivery can be arranged. Contact us on 1800-837-688 or email us info@ozcoolers.com.au.

Please note that our couriers do not deliver products to PO BOXES.

What do I do if my product is damaged?

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrive damaged, please send photos info@ozcoolers.com.au and we will process an insurance claim on your behalf.

How do I return a product?

Goods that are delivered faulty or defective replaced, repaired, refunded or exchanged by us. You can take advantage of our no questions asked free returns policy. No worries!

Please make sure that you are purchasing the correct equipment for your needs - if you have any questions then please contact our customer services team on 1800-837-688. If you do find that you have ordered the incorrect item then the following applies: If you are returning goods to us that are not damaged then they must be un-used, as-new and with all original packaging and instruction manuals intact. These goods can be returned unused at your expense within 5 working days. We reserve the right to charge a 15% ($250 minimum) re-stocking fee for this. You must arrange insurance with the carrier or post office to cover possible damage or loss in transit for the full value of the item. If any of the packaging, manuals or other components are missing then the cost of this will also be payable by you. You will be refunded or credited within 30 days for goods returned under the above terms.

Certain goods such as wine glasses and wine corks must be returned in an adequate postal packaging for health and safety reasons.

Refunds will only be provided to the same credit card that you utilized when putting in your order.


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