Promotional Offers: Terms and Conditions

Last updated: 11 August 2026

These terms apply to promotional discount codes issued by OzCoolers. They sit alongside our general Terms of Sale. Where a specific promotion sets out its own terms, those terms apply to that promotion.

The offer

From time to time we email a promotional discount code to our subscriber list. The code takes a fixed dollar amount off your order, up to a maximum of $500 per transaction.

A minimum order value of $1,000 (excluding GST, delivery and any additional handling charges) applies before the code can be used.

The discount will be shown at checkout before you complete payment. If you do not see it applied, the order does not meet the conditions below.

Using the code

The code is issued to OzCoolers subscribers for their own use. It is not for resale, republication on coupon or deal sites, or distribution beyond the recipient.

One code per transaction. Codes cannot be combined with each other or with any other discount, special offer or price-match request unless we have said so in writing.

The code must be entered at checkout. We cannot apply it after an order has been placed, and it cannot be exchanged for cash or credit.

What the code applies to

Eligibility works on two levels. The brand must be a participating brand for that promotion, and the specific product must be one we have selected for the offer.

The participating brands for each promotion are named in the email containing the code. A brand appearing on that list does not mean every product from that brand is included. Product-level eligibility is confirmed on the product page and at checkout, and that is the position that applies to your order.

If a brand or product is not covered by the relevant email, it is not part of the offer.

What the code does not apply to

The following are excluded from all promotional codes:

• Clearance and run-out stock
• Spare parts and consumables
• Delivery, freight and handling charges
• Installation, commissioning and site works
• Products already discounted under a current sale or promotional price
• Any product not listed as eligible for that specific promotion

Delivery

Our standard delivery is kerbside or to a loading dock at a commercial address with suitable vehicle access. Tailgate or hydraulic lift unloading is included as part of standard delivery.

We deliver to regional and remote locations on the same standard basis, but freight to those areas costs more and is priced on the destination. Some locations need to be quoted separately before we can confirm a price.

The following are not included in standard delivery and are quoted separately:

• Deliveries to restricted or difficult-access locations
• Residential addresses
• Hand unloading or placement inside the premises
• Deliveries involving stairs, lifts or narrow access
• Redelivery where the site was unattended or inaccessible
• Removal of packaging or of existing equipment

Where a promotion includes free or discounted freight, it covers standard metropolitan delivery only. Regional and remote freight, and the services listed above, remain chargeable.

We quote freight on the delivery address and site details you give us, including photographs where we ask for them. If those details turn out to be incomplete or inaccurate, any additional cost is payable by you.

Pricing

Our prices move with supplier pricing, exchange rates, freight costs and stock availability. The price that applies to your order is the one confirmed when we accept it.

We do not apply discounts retrospectively. If a product is later advertised at a lower price, or a new promotion is released after your order is placed, we will not adjust or partially refund the earlier order. This does not affect your rights under the Australian Consumer Law.

Promotions run for the stated period or while stock lasts, and we may amend, extend or withdraw a promotion at any time.

Orders we may decline or correct

Where the law allows, we may decline, correct or cancel an order if:

• The code has been applied incorrectly or to ineligible products
• The order does not meet the minimum spend or other stated conditions
• There has been a genuine pricing, specification or website error
• The product is unavailable or discontinued
• We reasonably suspect the code has been shared, published or used fraudulently

If we cancel an order you have already paid for, we refund the amount paid for the cancelled items to your original payment method.

Your rights

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law.

About us

OzCoolers is operated by OZSHARK GROUP PTY LTD, ABN 24 650 889 688.

Questions about a promotion can be sent to us through the contact details on  info@ozcoolers.com.au.