Estimated between and
Will usually dispatch within 1 business day.
How long does it take to my order to arrive?
Orders being delivered to Melbourne, Sydney, Brisbane and Adelaide take between 2-5 business days, Perth between 3-8 business days, and for the rest of Australia between 4-12 business days.
Next day delivery or express delivery can be arranged for Melbourne, Sydney and Brisbane. Contact us on 1300-885-693 or email us info@ozcoolers.com.au.
Please note that our couriers do not deliver products to PO BOXES.
Can I track my order?
Yes, we will send you an email with tracking information after shipping has been confirmed by our supplier.
Do I have to be at the premises when I receive my order?
For large items yes, you or someone else need to be at the address that you provided when the delivery arrives. Delivery hours are between 9 am and 5 pm (weekdays only). For large item(s) our freight team will contact you to make a booking for a delivery time. If there is no one to sign for the item(s) at the arranged time you will be charged a re-delivery fee.
Fridges will be made to kerbside locations only. It does not include negotiating lifts or stairs. Delivery does not include unpacking or positioning or assembling items.
If you need the product to be delivered inside of your premises contact us at info@ozcoolers.com.au. We will be happy to advise if an assisted delivery could be arranged for you.
Please ensure that products ordered will fit through doorways and into their premises. Please see product page for more information. We cannot accept responsibility if it will not fit. Any carriage charges caused by an aborted delivery are the customer's responsibility.
What do I do if my product is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrive damaged, please send photos info@ozcoolers.com.au and we will process an insurance claim on your behalf.
How do I return a product?
Goods that are delivered faulty or defective replaced, repaired, refunded or exchanged by us. Please make sure that you are purchasing the correct equipment for your needs - if you have any questions then please contact our customer services team on 1300-885-693.
Our suppliers charge 25% restocking fees if you change your mind about a purchase or order the wrong item and then want to exchange it for another, many additional people become involved to facilitate your return and we do not have control over this charge.
If you do find that you have ordered the incorrect item then the following applies: If you are returning goods to us that are not damaged then they must be un-used, as-new and with all original packaging and instruction manuals intact. These goods can be returned unused at your expense within 5 working days.
You must arrange insurance with the carrier or post office to cover possible damage or loss in transit for the full value of the item. If any of the packaging, manuals or other components are missing then the cost of this will also be payable by you. You will be refunded or credited within 30 days for goods returned under the above terms.
Certain goods such as wine glasses and wine corks must be returned in an adequate postal packaging for health and safety reasons.
Refunds will only be provided to the same credit card that you utilised when putting in your order.
